Our service is a gateway between the inmate's Chirp Phone and the outside world. It stands ready to connect them 24 hours a day, 7 days a week. If at any time OUR service is down for any reason, they will be given credit for that time.
At any given time the inmate may not able to use our service because their access to the Chirp system has been restricted for some reason, such as Chirp network being down, lack of funds on the inmates on their account, intitutional lockdown, transfer, loss of privileges or even the inmate being specifically banned from using our service by the institution.
By depositing money into their account with us, you specifically acknowledge that:
We are upholding our obligation by making our service available, even if the inmate is unable to use it for any reason.
Once you deposit the money with us it becomes a gift to the inmate.
We cannot issue a refund for any amounts that have been applied to their account, One Time Top Ups, recurring monthly subscription, international text messages, any other premium services they may request.
Thus there are NO REFUNDS sent back to the buyer.
You can cancel your automatic subscription at any time, for info on how to do that click HERE.